If you encounter a technical issue with the STEPS Web app that you cannot resolve yourself, you can submit a support ticket.
When to submit: Use Freshdesk for technical bugs, login issues, or if the platform is not functioning as expected.
How to submit: Click the "New Support Ticket" on this page to open the Helpdesk portal.
What to include: Please provide a brief description of the issue, any error messages you see, and the device you are using.
Important: For your security, please do not include sensitive medical information in your support ticket.