FAQs

I am unable to login
Please check that you or your service user is using the correct email. In most cases, people have forgotten which email they used to sign up for STEPS and t...
Wed, Apr 24, 2024 at 11:46 AM
Is AI used in my treatment?
No. Artificial Intelligence is not used in any part of your care process. All clinical decisions, exercise prescriptions, and treatment plans are managed en...
Fri, Feb 6, 2026 at 10:42 AM
How and when should I submit a ticket via the Salaso Helpdesk?
If you encounter a technical issue with the STEPS Web app that you cannot resolve yourself, you can submit a support ticket. When to submit: Use Freshdes...
Fri, Feb 6, 2026 at 12:21 PM
Who Should I Contact?
When to contact your Clinician (Physiotherapist/Doctor) Your healthcare professional (HCP) is the Data Controller and is responsible for your clinical care...
Fri, Feb 6, 2026 at 12:45 PM